Question 1

What are the Tuition and Registration Fees?

Accepted Answer

Tuition is charged on the 1st of each month for the program your child is participating in. If you enroll mid-month, the tuition will be prorated accordingly.
The registration fee is once a yearly charge that will process again on the 1st of January.

Question 2

Can I opt-out of auto-renewal tuition?

Accepted Answer

Yes, if you choose not to opt into the auto-renewal tuition, you can drop into classes as you like. This drop-in fee is $25 per class. We ask that you sign up for a drop-in class before the day of the class so we can ensure that the instructor is aware and prepared to accommodate your child.

We understand that an auto-renewal subscription may not be the right fit for everyone, which is why we offer this flexible option. While the drop-in fee is higher than the recurring monthly payment, it provides the flexibility some families need. This fee is specifically set to cover the additional transaction costs we incur from the processing company.

Question 3

When are payments for classes due?

Accepted Answer

Payments are due at the time of registration to prevent overbooking. Tuition is based on a four-week month and is not affected by holidays.

Question 4

What happens if I fail to cancel auto tuition?

Accepted Answer

Failure to cancel auto tuition will result in being billed for an additional month.

Question 5

Can Gymplex use photos/videos of my child?

Accepted Answer

Yes, Gymplex may use digital images during classes for marketing. Inform the office if you do not want these images to be used.

Question 6

What are the Gymplex annual holidays?

Accepted Answer

Regular holidays include New Years Day, Spring Break, Memorial Day, Labor Day, Thanksgiving, and Christmas Day. These holiday weeks do not affect monthly tuition.

Question 7

How do I discontinue or cancel my account?

Accepted Answer

You can easily log into your account through our parent portal on the Studio Director to discontinue classes at any time. We understand that unexpected circumstances occur, and we aim to give you complete control over your account.

If you choose to discontinue classes mid-month, your account will be credited for the unused classes. This credit can be applied to the next month’s tuition fee when you decide to return. To avoid any confusion and ensure you are not charged for the upcoming month, we kindly ask that you drop the class before the 1st of the month.

We strive to provide peace of mind and flexibility for our customers, making it easy to manage your account according to your needs.

Question 8

Are refunds available for missed classes?

Accepted Answer

Gymplex does not offer refunds for missed classes. However, we understand that unexpected circumstances can occur. If your child becomes ill, you are going on vacation, or you need to miss a class due to weather, you have the option to log into your account the day before the class and drop from the program. By doing this, you will be credited for the missed classes, and when you return, that credit will go towards your next month’s tuition.

We strive to provide peace of mind and flexibility for our customers, giving you control over your account to accommodate your needs. We are proud to offer this feature to ensure your experience with Gymplex is as smooth and stress-free as possible.

Question 9

What risks are associated with Gymplex classes?

Accepted Answer

Participation with Gymplex may involve specific risk of physical or property damage, losses, or injury. Participants voluntarily assume these risk.

Question 10

What is the Electronic signature agreement?

Accepted Answer

by selecting the "I accept" checkbox, you are signing the agreement electronically, which is considered equivalent to your manual signature.

Question 11

What is our $80 registration fee for?

Accepted Answer

At Gymplex, our $80 registration fee is essential to maintaining the high standards of our programs. Here’s what it covers:

1. **Quality Equipment for Multiple Programs**: Unlike other companies that offer only one program throughout the month, Gymplex maintains high-quality, safe equipment for five different programs—basketball, soccer, tennis, tumbling, and yoga. This ensures your child experiences a variety of activities, keeping them engaged and learning new skills.

2. **Exceptional Instructors**: The fee supports the recruitment and training of top-notch instructors who are dedicated to providing excellent guidance and support to our students

3. **Annual Family Registration**: This fee is a once-a-year charge per family, providing continuous access to all our diverse programs and resources.

4. **Ongoing Quality and Safety**: Regular updates and replacements of equipment are funded by this fee, ensuring a safe and engaging environment for your child.

Our registration fee  directly contributes to the quality and variety of activities we offer. This comprehensive approach ensures your child receives a well-rounded and enjoyable experience at Gymplex.

We appreciate your understanding and support in maintaining the high standards of our programs. If you have any further questions, please feel free to reach out to us.

Question 12

How many programs do I get from my $100 a month tuition?

Accepted Answer

Your $100 monthly tuition at Gymplex includes a variety of enriching and fun activities designed to keep your child engaged and active. Here’s a breakdown of what’s included:	1.	Weekly Classes: Your child will participate in one 30-minute class per week.	2.	Rotating Sports Programs: Each week, the focus shifts to a different sport, providing a well-rounded experience:	•	Week 1: Basketball	•	Week 2: Soccer	•	Week 3: Tennis	•	Week 4: Tumbling	•	Week 5: Yoga           •	Week 6: Ninja	3.	Age-Appropriate Groups: Classes are organized by age to ensure suitable instruction and interaction:	•	2 to 5 years old	4.	Small Class Sizes: We maintain an 8:1 student-to-teacher ratio to ensure personalized attention and high-quality instruction.This structured approach ensures that your child experiences a variety of sports and activities, helping them develop a wide range of skills in a fun and supportive environment. If you have any further questions about what is included in your tuition, please feel free to contact us.

Frequently asked questions